High quality repairs: why CrC Repair® holds a higher standard
Not all repair shops are the same
When a phone, tablet or laptop needs fixing, walking into the nearest shop — or taking the cheapest quote going — is tempting. But repair in the UK is a largely unregulated industry, and the gap in quality between providers is enormous. It decides how long the fix lasts, and it can reach further than that: into the safety of the device and the security of your data.
High quality repairs are the foundation CrC Repair® is built on. Investing in our people, sourcing parts we trust, refusing to cut corners at any stage — that reputation was earned by doing things properly. This page sets out exactly what that means in practice, and why it matters to you as a customer.
Ready to see the difference yourself? Book a repair online or send us a question below.
Questions about our repair standards?
Highly trained technicians behind every repair
Skill that goes beyond YouTube tutorials
Every technician at a CrC Repair® store completes structured training before touching a customer device. Modern smartphones, tablets and laptops are sophisticated engineering — the components inside are small, delicate and closely interconnected, and a single mistake mid-repair (too much heat, the wrong tool, a rushed connector) can cause damage that dwarfs the original fault.
Our technicians work methodically across a wide range of devices and fault types. They know more than how to swap a screen or a battery — they know how to diagnose the underlying cause accurately, so the right repair happens the first time.
Experience across all major brands and devices
Apple iPhone and MacBook, Samsung Galaxy, Google Pixel, Huawei, Motorola, Sony and many more pass across our benches every single day — smartphones, tablets, laptops, desktops, gaming consoles and wearables alike. That breadth means faults get recognised quickly, device-specific quirks hold no surprises, and our teams know when a component needs replacing versus when a fault can be resolved another way.
High quality OEM parts, nothing less
What OEM means and why it matters
OEM stands for Original Equipment Manufacturer. OEM parts are components built to the same specifications as the originals in your device — made either by the original manufacturer or by a supplier producing to those same standards. Fit a high quality OEM part and the device performs the way it should: the screen looks right, the battery holds its charge, and everything integrates correctly with the rest of the hardware.
The alternative — cheap, unverified replacements — can look identical from the outside and behave very differently in practice. Screens with washed-out colour, dulled touch sensitivity or short lifespans; batteries that drain fast, charge erratically or, in extreme cases, present a safety risk. There is no visible way to tell a poor part from a good one until it fails.
Why we will not compromise on parts quality
Only parts that meet our quality standards get fitted at CrC Repair® — full stop. That is about more than customer satisfaction: it is the very reason the warranties we offer are possible at all. No business can stand behind a repair without confidence in the component at the centre of it. Every part we use is chosen because we trust it to perform reliably over time, not merely in the short term.
For Apple devices we go a step further still, with genuine Apple parts available on request.
Trusted parts sourcing — where components come from matters
The supply chain for mobile repair parts is complex, and not every part on the market arrived there legitimately. This is a significant, widely acknowledged problem in the repair industry — one that many local and independent shops either ignore or are simply not equipped to address.
The problem with stolen parts
A significant number of local, popup repair shops across the UK — particularly in high footfall areas — source parts by purchasing stolen phones and stripping them for components. The practice is more widespread than most customers realise.
These shops are not simply buying second-hand parts. They are purchasing stolen property — knowingly or otherwise — from individuals who have stolen or handled stolen devices, actively participating in and financially supporting the criminal networks that profit from phone theft. Every stolen handset bought for parts creates demand that incentivises the next theft.
As a customer of one of these shops, you may have no idea the screen now fitted to your phone was stripped from a device stolen from someone else. It may work initially — but it carries no quality guarantee, no verified origin, no traceability. And the money you paid indirectly funds the very criminal activity that keeps phone theft so persistent on our streets.
CrC Repair® sources parts responsibly
Our replacement parts come exclusively through trusted, verified supply channels. We do not purchase stolen devices or stripped components from unverified sources. The supply chain is built around quality and accountability, meaning every part that goes into your device traces back to a legitimate origin.
This is not only an ethical position. It is the foundation of the consistent repair quality we deliver and the warranties we are able to provide. You cannot offer a lifetime warranty on a screen if you do not know where that screen came from.
Rigorous testing before any device is returned
A repair is not finished until it is tested
Fitting a new component is only part of the job. Before a device goes back into your hands, the technician confirms the repair is complete and the device behaves exactly as it should. After a screen repair, that means:
Touch response checked across the full display area
Colour accuracy and brightness verified
Face ID, fingerprint and proximity sensors confirmed working
Fit inspected — no uneven gaps, lifted edges or pressure points
Battery replacements, charging port work, camera repairs and everything else get testing that is equally thorough and specific to the repair carried out.
Catching problems before they reach you
Testing before return is how issues get caught before they become your problem. If something is not right — a connector not fully seated, a sensor not responding as expected — it is identified and resolved in the workshop, not after you have left the store.
This commitment to testing is one of the most important factors behind our ability to offer meaningful warranty cover.
How our standards make our warranties possible
The training, the parts quality, the responsible sourcing and the testing all come together to underpin the cover on every repair.
Lifetime warranty
Mobile phone screen repairs
Only sustainable because both the components and the people fitting them have earned our confidence. Should the repair itself ever prove faulty, fixing it costs you nothing — walk into whichever of our branches suits, wherever the work was first done. A promise no shop running unverified parts or undertrained staff could credibly make; it reflects the standard we hold ourselves to.
12-month warranty
All other repairs
Battery replacements, charging port repairs, camera repairs and more all carry twelve months of cover — again, a direct consequence of the quality of the work and the parts. Genuine assurance that the repair will last, not just for a few weeks but for a meaningful period of time.
Full details of what is and is not covered, including exclusions for physical damage and green line faults, are on our warranty page.
The real cost of choosing the wrong repair shop
Worth being direct about this: the cheaper, lower-quality repair often costs more in the long run.
A screen fitted with a poor-quality part may fail within months, and you pay for the same repair twice. A battery swapped for an unverified component may degrade faster than the one it replaced. An undertrained technician may introduce faults the device never had before.
Beyond the money, there is the question of what your custom supports. Phone theft is a persistent problem in towns and cities across the UK, and the shops buying stolen devices for parts are a direct part of it. Choosing a reputable, responsible repair provider is one small but meaningful way to avoid contributing.
High quality repairs near me: ten stores, one standard
The same training, parts and testing at every branch:
Bournemouth
Colchester
Farringdon
Glasgow
Norwich
Romford
Stoke-on-Trent
Surrey Quays
Whetstone
Wolverhampton
Hours, directions and contact details all live on the store locator.