Xbox repair done properly, Series X to the original Xbox
Xbox repair across the UK, from cutting edge to classic
Microsoft’s console line runs from the razor-sharp present to genuine gaming history: the Series X with its custom NVMe SSD and 12-teraflop GPU, the compact Series S beside it, the long-serving Xbox One family, the Xbox 360 of Red Ring of Death infamy, and the 2001 original that started it all. CrC Repair® — trading as Pocket Geek — fixes them all, at all ten UK branches.
Day in, day out our technicians work through the Xbox fault book: HDMI ports, disc drives, overheating, controller stick drift, storage failures and software trouble, each repair carrying a one-year warranty. Some of our branches trade pre-owned Xbox consoles too, and anything we sell comes with two years of warranty. Xbox is one arm of our broader console repair service, alongside PlayStation repair and Nintendo.
Book an Xbox repair online, or put the fault in the form below and we’ll come back to you.
Ask us about your Xbox
Xbox models we repair, 2001 to today
Xbox Series X & Series S repair
Xbox One repair
Xbox 360 repair
Original Xbox repair
Not certain which revision sits under your TV? Any branch will identify it and confirm what’s possible.
Common Xbox faults and how we fix them
Xbox HDMI port repair
Power light on, fan turning, boot chime heard — and a TV showing nothing at all. On an Xbox that combination traces back to the console’s HDMI port in the overwhelming majority of cases, and the Xbox One and Series X suffer most, as the port wears and takes knocks over the years. Replacement ports go into the full Xbox range at every branch, bringing the high-resolution connection back, with twelve months of cover.
Xbox disc drive repair
A drive that turns discs away, loses track of games after taking them, grinds and clicks as it spins, or won’t give a disc back — familiar trouble on the Xbox One and 360 families, and present on the disc-equipped Series X too. We repair or replace drives on every supported Xbox, and the work is guaranteed for a year.
Xbox 360 Red Ring of Death
A power ring with three red segments flashing is the best-known hardware failure in gaming, and we still see it regularly. Years of heating and cooling usually crack the solder under the GPU, and reflow or reball work at board level is the fix — the section further down explains it. Our guarantee on soldering is three months, or the period written on your quote if that differs.
Xbox overheating & fan cleaning
Cut-outs mid-game, heat warnings, a fan running flat out from the menu screen — dust choking the cooling system, compounded on older machines by thermal paste gone hard with age, and especially familiar on first-generation Xbox One consoles now a decade into service. Full strip-down, deep clean of heatsink and fan, fresh paste on the silicon, and the shutdowns stop — covered for a year.
Xbox won’t turn on
Silence when you press power, a single click, a console that starts and cuts out within seconds, or a console marooned on the startup animation. PSU failure, logic board faults, corrupted system software and dead internal components can each produce it — so a full diagnostic identifies the true root before any repair is proposed. Repairs carry a year’s guarantee.
Xbox controller repair & stick drift
Movement on screen while the stick sits untouched: drift eventually reaches Xbox pads from every generation, and we repair or swap the worn stick parts so aiming is accurate again. The bench also handles face buttons, bumpers and d-pads that stick or stop working, worn LT/RT triggers, trigger rumble motor faults, pad charging sockets (both USB-C and micro USB), headphone jacks, battery compartment damage and snapped thumbstick caps, with a one-year guarantee.
Xbox HDD & SSD replacement and upgrade
Games taking an age to load, installs that fail, crashes, or a drive that could take your data with it when it goes. Xbox One machines take an SSD in place of the original hard drive for a marked speed lift; Series X and Series S internal SSDs are replaceable when they fail; moving your data and reinstalling the system software is included. Twelve months’ cover applies.
USB & expansion port repair
When a USB port dies, controllers stop charging and accessories go unrecognised; the Series X/S storage expansion slot can also fail. Every branch can repair both, with a year’s cover.
Disc eject faults
Discs pushed out with nobody asking, an eject command that goes ignored, a slot that sticks or sits out of line — mechanism faults across the Xbox One and 360 families, all fixable and guaranteed for a year.
Audio faults
Silence over HDMI, sound that comes and goes, distortion through HDMI or optical output — the cause is usually the HDMI port, sometimes an audio configuration issue in software, occasionally a genuine hardware audio fault. Diagnosed and resolved across the range, with one year of cover.
Sync & connectivity faults
A controller that won’t pair, Wi-Fi the console can’t hold onto, NAT and network grief that never quite goes away. We work out whether it’s a failed wireless module or settings that need sorting, then recommend the fix. Hardware repairs are covered for a year.
Software faults & error codes
Damaged system software, error codes that won’t go away, Xbox Live or Game Pass sign-in problems, failed updates and boot loops. Resolved regularly across the range, with complete system reinstallation where called for — and backup talked through with you before that stage. Twelve-month warranty.
Red Ring of Death on the Xbox 360, up close
Few hardware failures in consumer electronics are as thoroughly documented as the Red Ring of Death. At its height, failure rates on certain Xbox 360 production batches ran high enough that Microsoft extended its warranty programme specifically to cover it — a remarkable admission for a flagship product.
What actually happens: repeated heating and cooling cycles gradually crack the solder joints beneath the GPU, until the chip loses reliable contact with the rest of the system. Three red lights announce the resulting general hardware failure.
The remedy is board-level: reflow softens and re-seats the existing joints under controlled heat, while reball lifts the GPU off the board entirely, rebuilds its solder ball array from scratch and refits it. We look at your board, explain which method fits and how likely it is to work, and only go ahead once you have agreed. Red Ring work is soldering, so its cover lasts three months — or whatever term is printed on your quote.
Buy and sell Xbox consoles at selected branches
Stepping up to a Series X, moving on a console nobody plays any more, or after a properly tested pre-owned machine at a sensible price — selected branches buy and sell Series X, Series S, One and 360 consoles. Check with your nearest store, shop pre-owned Xbox consoles or find out how we buy consoles.
Two-year warranty
Buy a pre-owned Xbox
Nothing reaches our shelves without passing our technicians’ full test and inspection routine first — and every console sold carries two years of cover, far more than a private sale gives you. If something fails in that time, we repair or replace it.
Straight offers
Sell your Xbox to us
A working Series X, Series S, One or 360 — controllers and accessories or not — earns a fair, no-nonsense offer at a participating branch. Drop in on a whim or ring ahead to talk numbers first.
Our approach to Xbox repair, new and old alike
A Series X is serious engineering — custom silicon, high-speed NVMe storage, cooling built to hold performance under hours of load — and working on one calls for the right tools, knowledge and respect for the design. The far end of the timeline is no less demanding in its own way: an RRoD repair is precision soldering work paired with honest expectations about what a fifteen-year-old board can give.
Both ends, and everything between, get the same treatment from us: an established, award-winning UK repair business applying one professional standard at every branch, from a five-minute drift fix to a full GPU reball. Our high quality repairs page explains what that standard involves day to day.
Xbox repair cost and pricing
The quote comes first, in plain figures, and gets your agreement before a screwdriver moves — no hidden charges, no surprises at the counter. Model and fault determine the price; a visit to any branch or the online booking tool produces a quick estimate.
Xbox warranty terms: repairs and pre-owned consoles
One year on repairs
All Xbox repair work
HDMI ports, drives, cooling service, controllers and storage — a year’s cover on the fault that was repaired. The one exception is Red Ring soldering, which has a three-month guarantee unless the quote shows otherwise. Damage inflicted afterwards, later liquid contact and fresh unrelated faults are not included.
Two years on consoles sold
All pre-owned Xbox consoles
Tested before sale and covered for twenty-four months after it — with repair or replacement should anything develop.
The small print in full: our warranty page.
Xbox repair near me: ten UK branches
All ten branches fix Xbox consoles, and selected ones also buy and sell them:
Bournemouth
Colchester
Farringdon
Glasgow
Norwich
Romford
Stoke-on-Trent
Surrey Quays
Whetstone
Wolverhampton
Directions, hours and phone numbers: store locator.
Why bring your Xbox repair to us?
2001 to Series X, all covered
Every Xbox ever sold has a place on our bench, whichever branch you walk into.
Red Ring of Death specialists
Reflow and reball of the graphics chip on 360 boards, with a clear-eyed verdict on the prospects before work starts.
Trade with confidence
Selected branches trade consoles, and anything they sell has passed a full test and carries two years’ cover.
Controller specialists
Drift, dead triggers, charging faults, sync trouble — every controller generation, fixed fast.
Insurance approved
We are an Insurance Approved Repair Centre. Our quality of repair is approved by the world’s biggest insurance provider.
Honest, quick, upfront
Quotes agreed first, realistic timeframes always — and the routine jobs back in your hands within a day or so.
Xbox rescues from our benches
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